PATIENT SERVICES MANAGER
Job Summary
Key Responsibilities
Qualifications
About the Role
Patient Services Manager (PSM)
Acute Care | Savannah, GA
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About the Role
We are seeking a hands-on, patient-focused Patient Services Manager to lead our Patient Services Team in a fast-paced acute care setting in Savannah, GA.
Key Responsibilities
Establish goals and oversee implementation of patient food service programs based on medical direction and patient population needs
Lead daily patient dining operations to ensure timely, accurate, and compassionate service
Hire, train, coach, and develop patient services team members to build a strong, engaged workforce
Ensure compliance with physician-ordered and modified diets while honoring patient preferences within diet guidelines
Drive patient satisfaction initiatives and support achievement of facility satisfaction goals
Maintain compliance with federal, state, and accrediting agency standards, including HIPAA, confidentiality requirements, and patient rights policies
Participate in and/or lead patient satisfaction programs, departmental meetings, and Quality Assurance/Performance Improvement initiatives
Collaborate with clinical leadership to align food service operations with patient care goals
Qualifications
Aceessory degree with at least one (1) year of food service experience, or Bachelor’s degree in Food Service Management, Nutrition, Hospitality, or related field
Minimum one (1) year of food service management experience preferred, ideally in an acute care or healthcare setting
Certified Dietary Manager (CDM), Registered Diet Technician (DTR), or Registered Dietitian (RD) preferred
ServSafe® certification preferred
Proficiency with Microsoft Office applications, electronic medical record systems, and diet office software
Strong leadership, communication, and organizational skills
Ability to thrive in a fast-paced healthcare environment while maintaining high service standards