Patient Services Manager

Responsibilities

• Review of the analytics platform, provider schedules, and patient accounts weekly
• Ensure optimal patient access options via cross clinic collaboration and scheduling, work queue management, central scheduling team support, and involvement of the Manager
• Supervise and coach Front Desk team members to meet administrative metrics relative to visit capacity, collections, and new referral follow through
• Serve as administrative lead when issues require escalation/direction for resolution
• Meet with direct Manager to review status of clinic initiatives, analytics, goals and metrics weekly
• Develop relationship with the local Physician Administrator
• Manage the Performance Appraisal cycle of support staff
• Manage staff time off and coverage options
• Conduct on-site interviews of new hire support staff (as applicable)
• Manage all tasks as assigned on New Hire, Transfer and Termination processes
• Attend monthly management meetings and conference calls as required
• Communicate effectively with company staff and utilize/navigate company resources appropriately
• Assist in maintaining a clean and safe work environment

Requirements

• Competencies: Leadership, Initiative, Communication Proficiency, Relationship Building/Team Building, Critical Thinking and Problem Solving, Organizational Skills, Technical Proficiency in practice management and physician/Rehab specific electronic health record software systems

Work Environment

• Flexible to work opening and closing shifts, or any shift as determined by clinic needs
• Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, and fax machines
• Frequent standing and sitting on a Frequent basis during the day
• Frequent use of a computer on a Frequent basis during the day

Benefits

• Competitive compensation package including health, life, dental, and vision insurance, generous PTO accrual, 401K, profit sharing, employee assistance program, and disability coverage
• Additional benefits: wellness program, health savings accounts, flexible savings accounts, ID protection plan, accident, critical illness and hospital benefits
• Paid holidays and paid time off

Qualifications

• Bachelor's Degree or higher (Healthcare concentration preferred) or the equivalent of 3 years of customer service management experience (Healthcare background preferred)
• Versed in technical skills such as EMR software; Practice Management software; Windows; MS Office; Email access; internet navigation
• Typing speed minimum 40 words per minute

Physical Requirements

• Ability to lift a maximum of 20 pounds to waist height

Education and Experience

• Education: Bachelor's Degree or higher (Healthcare concentration preferred) or the equivalent of 3 years of customer service management experience (Healthcare background preferred)
• Experience: 3 years of customer service management experience (Healthcare background preferred)