Patient Services Manager

Benefits

• We offer a competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage.

Responsibilities

• Review of the analytics platform, provider schedules, and patient accounts weekly
• Ensure optimal patient access options via cross clinic collaboration and scheduling, work queue management, central scheduling team support, and involvement of the Manager
• Ensure that Front Desk team members are proficient in all front desk best practice operations as detailed in their respective Job Description
• Serve as administrative lead when issues require escalation/direction for resolution
• Meet with direct Manager to review status of clinic initiatives, analytics, goals and metrics weekly
• Develop relationship with the local Physician Administrator
• Manage the Performance Appraisal cycle of support staff
• Manage staff time off and coverage options
• Conduct on-site interviews of new hire support staff (as applicable)
• Manage all tasks as assigned on New Hire, Transfer and Termination processes
• Attend monthly management meetings and conference calls as required
• Communicate effectively with company staff and utilize/navigate company resources appropriately
• Participate as needed in special projects or other clinic coverage as requested
• Assist in maintaining a clean and safe work environment
• All other duties as assigned

Competencies

• Leadership
• Initiative
• Communication Proficiency
• Relationship Building/Team Building
• Critical Thinking and Problem Solving
• Organizational Skills
• Technical Proficiency in practice management and physician/Rehab specific electronic health record software systems

Work Environment

• Flexible to work opening and closing shifts, or any shift as determined by clinic needs
• Fast paced professional office setting
• Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, and fax machines
• Travel required for meetings or coverage

Requirements

• Bachelor's Degree or higher (Healthcare concentration preferred) or the equivalent of 3 years of customer service management experience (Healthcare background preferred)
• Bilingual Spanish preferred
• Displays professional and effective writing and verbal communication skills
• Versed in technical skills such as EMR software; Practice Management software; Windows; MS Office; Email access; internet navigation
• Typing speed minimum 40 words per minute
• Ability to lift a maximum of 20 pounds to waist height
• Ability to be standing and sitting on a Frequent basis during the day
• Ability to work on a computer on a Frequent basis during the day

Education and skills

• Education: Bachelor's Degree or higher (Healthcare concentration preferred) or the equivalent of 3 years of customer service management experience (Healthcare background preferred)
• Skills: Bilingual Spanish preferred, professional and effective writing and verbal communication skills, versed in technical skills such as EMR software; Practice Management software; Windows; MS Office; Email access; internet navigation, typing speed minimum 40 words per minute

Physical Requirements

• Ability to lift a maximum of 20 pounds to waist height
• Ability to be standing and sitting on a Frequent basis during the day
• Ability to work on a computer on a Frequent basis during the day