Patient Services Manager

About the Role

Provide leadership that supports a team environment fostering morale, passion, quality, and respect. Lead and manage team member recruiting, training, and development. Perform daily inspections, patient rounding, assessments, coaching, and counsel team members. Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment. Implement, manage, and maintain the patient ambassador program for high-quality service. Collaborate with department, facility, and company leadership to achieve goals.

Stay informed on patient satisfaction updates and current trends. Participate in departmental meetings, Quality Assurance/Performance Improvement programs, patient experience workshops, and projects to promote collaboration and teamwork.

Responsibilities

• Lead and manage team member recruiting, training, and development
• Perform daily inspections, patient rounding, assessments, coaching, and counsel team members
• Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs
• Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
• Take action and provide excellent customer service to correct any issues that occur
• Implement, manage, and maintain the patient ambassador program for high-quality service
• Collaborate with department, facility, and company leadership to achieve goals
• Participate in departmental meetings and Quality Assurance/Performance Improvement programs
• Participate in patient experience workshops and projects

Skills

• Interpersonal Skills: Ability to interact with individuals of all backgrounds
• Communication: Effective written, spoken, and non-verbal communication
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• Experience managing a team and in customer service
• Computer experience with word processing, spreadsheets, and various software
• Must be willing to relocate for promotion opportunities
• Must have or be willing to obtain a valid Serve Safe certification or equivalent

Preferred Qualifications

• Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian
• Working knowledge of Press Ganey/NRC Picker

Benefits

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training

About HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. We support and encourage growth from within and believe in fostering future leaders. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place. Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.