PATIENT SERVICES MANAGER
Job Summary
We are seeking a Patient Food Services Manager to lead our Patient Services Team. Duties include planning and overseeing patient food assembly and service, scheduling, hiring, training, evaluating, and disciplining staff. Ensures patient satisfaction and maintains positive public relations while efficiently managing resources.
Key Responsibilities
- Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population
- Hires, directs, coaches, trains, and develops patient service team members
- Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations
- Ensures patient services staff assists in achieving stated patient satisfaction goals
- Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
- Participates in/leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs
Qualifications
- Associate degree with one (1) year work experience in food services or related field, or bachelor’s degree in food service technology/management or related field
- Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian, preferred
- Minimum of one (1) year experience in food service management preferred in an acute care setting
- ServSafe® certified, desirable
- Possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systems
Benefits
- Medical
- Dental
- Vision
- Life Insurance/AD&D
- Disability Insurance
- Retail Retirement Plan
- Flexible Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Company Information
Unidine Healthcare is an industry leading hospitality food service group, committed to providing exceptional patient and guest experiences through scratch cooking, innovative programs, and modern dining services. As a member of Compass Group USA, Unidine Healthcare offers a range of fantastic benefits to its associates, including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts.