Patient Services Coordinator III

Location: Holly Springs, NC | Department: Carolina Family Practice and Sports Medicine

About the role

At Novant Health, we are committed to delivering remarkable care—wherever it’s needed, whenever it’s needed. As a Patient Service Coordinator, you're not just the first face our patients see—you’re the voice of reassurance, the center of communication, and the thread that holds the patient experience together. In this role, you don’t just support a clinic—you elevate it.

Responsibilities

• Manage patient referrals
• Perform patient check-in and check-out processes
• Schedule patient appointments and follow-ups
• Verify insurance eligibility and coverage

Requirements

• High School Diploma or GED, required
• One year of clerical experience in a medical office setting, required (other related experience may be considered in lieu of medical office experience)
• Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments
• Excellent verbal communication skills
• Ability to work with changing priorities
• Excellent organizational, problem-solving, and critical thinking skills
• Ability to interact with individuals of all cultures and levels of authority
• Ability to maintain confidentiality
• Ability to function as part of a team
• Initiative and self-motivation
• Basic medical terminology (knowledge can be obtained through formal classes or work experience)
• High level of working knowledge of EPIC systems
• Detailed knowledge of multiple payors billing requirements
• Familiarity with coding requirements for practice specialty

Preferred Skills

• Proficient in use of all computer software utilized in practice

Benefits

Work with one of the region’s top-ranked health systems committed to diversity, equity, and inclusion. Be part of a collaborative culture that values innovative thinking and supports personal growth. Receive competitive compensation and robust benefits through our Pay Factors-aligned structure. Make a real difference—every day, in every conversation.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Schedule

Full-Time | Monday - Friday 7:30am-5:00pm