Patient Services Coordinator III

About the Role

Novant Health is seeking a Patient Services Coordinator II to provide administrative support in a primary area of responsibility. Team members are part of an environment that fosters teamwork, engagement, and community involvement, with a commitment to leveraging diversity and inclusion in support of quality care. All team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm."

Responsibilities

• Answering and transferring incoming phone calls
• Making appointments
• Timely and accurate scanning of documents into the electronic medical record
• Providing other related medical record functions for daily visits and dictation transfer
• May be trained in other areas of the practice if needed

Requirements

• High School Diploma or GED, required
• One year of clerical experience in a medical office setting, required (other related experience may be considered in lieu of medical office experience)
• Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments
• Excellent verbal communication skills
• Ability to work with changing priorities
• Excellent organizational, problem-solving, and critical-thinking skills
• Ability to interact with individuals of all cultures and levels of authority
• Ability to maintain confidentiality
• Ability to function as part of a team and possess initiative
• Basic medical terminology (knowledge can be obtained through formal classes or work experience)
• High level of working knowledge of EPIC systems
• Detailed knowledge of multiple payors' billing requirements
• Familiarity with coding requirements for practice specialty

Preferred Skills

• Proficient in the use of all computer software utilized in the practice