Patient Services Coordinator III

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Aid callers with routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.
• Provides functional guidance to Office and Practice Assistants. Oversees daily activities of practice staff.
• May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience: 3-5 years of office experience required.

Additional Job Details

• Location: 294 Washington Street, MGH Downtown Primary Care, Downtown Crossing, Boston, MA.
• Schedule: 40 hours per week, Day shift.
• Pay Range: $19.37 - $27.71/Hourly Grade 4.