Patient Services Coordinator I - Medical Genetics

Responsibilities

• Works cohesively with the Primary Care Provider to facilitate patients' care plan by participating in daily huddles/monthly case discussions, facilitating appointments, and coordinating information and continuing care requirements.
• Collaborates with other clinical staff to resolve issues impacting patients' care progression.
• Maintains a dashboard with reminders and alerts to organize daily tasks such as: visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments, and resolving billing errors (when applicable).
• Contact insurance carriers for patients' pre-certification; consults with Department/Practice Manager regarding patients' needs or addressing escalated issues.
• Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers.
• Works as a liaison with Physicians, patients, and clinical staff to connect patients with relevant internal/external resources.
• Provides recommendations for process/service improvement to promote patients' satisfaction and address issues.
• Performs other duties as assigned.

Qualifications

• Some college; Bachelors degree preferred
• 3 years healthcare/customer service or relevant experience

Employer Description

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.