Patient Services Coordinator - Full Time - Remote - Contact Center

Summary Of Position

The Patient Services Coordinator serves as Barton's initial point of contact for various healthcare services with the knowledge and ability to address callers' needs. This position schedules new and returning patient appointments for a variety of areas of care, supports clinical areas with schedule change requests, works to ensure all appointments have a verified insurance plan or self-pay, and any necessary authorizations have been obtained. This position is the first point of contact for patient requests regarding medical refills, results, and clinical care questions. This team member will also participate in health maintenance outreach calls to our patients, provide billing assistance to patients by phone, collect payments on patient accounts or guide them in payment options, review accounts for delinquency, and follow department policies to resolve accounts.

Qualifications

• High School diploma or GED strongly preferred.
• Minimum of two years of work experience in a customer service environment dealing with patients, staff, and volunteers of diverse educational, economic, and cultural backgrounds preferred.
• Previous experience in the healthcare industry is preferred.
• Previous experience in customer service is preferred.
• Previous experience in orthopedics, family practice, specialty clinic, or rehabilitation services preferred.
• Previous experience with EPIC preferred.
• Experience working in a rural health clinic or a federally qualified health center preferred.
• Basic insurance and medical terminology knowledge preferred.