Patient Services Coordinator

At EVERSANA, we are a global team of over 6,000 employees dedicated to creating and delivering next-generation commercialization services to the life sciences industry. We serve more than 670 clients, from biotech start-ups to established pharmaceutical companies, helping bring innovative therapies to market and supporting the patients who depend on them. We embrace diversity and believe our people make all the difference in cultivating an inclusive culture.

About the role

The Patient Services Coordinator is the first line of contact for all patient programs, providing an exceptional patient experience through telephonic service, triaging documentation, and initiating patient setup. This role acts as secondary support for the care teams.

Responsibilities

• Manage all faxes, including uploading to the patient database and assigning to the correct Care Team member.
• Place outgoing and receive inbound telephone calls as necessary; route appropriately and resolve patient issues without escalation when possible.
• Maintain the confidentiality and integrity of protected health information; follow HIPAA security policies and procedures.
• Complete data entry tasks, including entering and setting up new patients in the database.
• Compile new patient packets and mail them out in a timely manner.
• Perform clerical duties such as photocopying, faxing, mailing, and filing.
• Provide special project support as needed.
• Assign follow-ups to the appropriate team members.
• Act as a backup to the receptionist.
• All other duties as assigned.

Requirements

• High School Diploma or GED and 1 year of experience.
• Administrative experience, including proficiency with computer-based applications (e.g., Microsoft Word, Excel, PowerPoint).
• Strong communication, problem-solving, and customer service skills.
• Ability to adapt and handle unexpected situations.
• Ability to obtain Missouri Pharmacy Technician registration.

Preferred Qualifications

• Customer service, phone, and clerical experience.

Physical/Mental Demands and Working Environment

• Largely sedentary role; may require standing and/or sitting for long periods (up to 90%).
• Regularly required to talk, hear, type, and engage in repetitive motion.
• Occasionally required to lift and/or move up to 25 pounds.
• Intermittently required to stoop, crouch, push, pull, or kneel.
• Requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Mental alertness required; must communicate verbally and in writing, concentrate on tasks, and handle stress and emotions.
• Professional office environment with moderate noise levels, frequent interruptions, and multiple demands.

Pay

EVERSANA is committed to providing competitive salaries. If this job posting includes a base salary range, it represents the low and high end for this position within the U.S. Compensation will be determined based on relevant experience, qualifications, and geographic location (to account for comparative cost of living).

Benefits

More information about EVERSANA’s benefits package can be found at eversana.com/careers.