Patient Services Coordinator

Overview

Responsibilities

• Greet patients and visitors professionally and promptly
• Register patients, verify insurance, and collect co-pays
• Schedule appointments and provide clear instructions and details
• Answer and direct incoming calls; relay messages accurately
• Maintain patient records and update demographic information
• Support administrative tasks including filing and supply management
• Ensure HIPAA compliance and uphold confidentiality standards
• Maintain a clean and organized lobby area
• Auxiliary duties as assigned

Qualifications

• High school diploma or equivalent required
• Prior receptionist or office experience preferred
• Proficiency in Microsoft Outlook, Word, and Excel
• Must complete required e-learning courses within 90 days of hire
• Strong adaptability, commitment to quality, and customer service focus

Physical Requirements

• Ability to sit, stand, walk, and communicate effectively
• Manual dexterity and ability to lift up to 40 lbs
• Requires corrected vision and hearing
• Must be present during regular business hours