Patient Services Coordinator

Patient Services Coordinator

Why Join Us?

We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

• Provides total medical office support including registration and scheduling functions.
• Manages the reception of patients within the office and by telephone.
• Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external.
• Maintains and distributes inbound and outbound documentation whether electronic or paper format.

Essential Functions

• Answers the telephones and greets patients in a courteous, efficient manner.
• Routes calls/messages to appropriate discipline/department.
• Fulfills preceptor role to newly hired staff.
• Tracks patients in EHR for next location and ensures patients are not missed.
• Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR).
• Includes all paper/electronic documents.
• Ensures eligible patients have proper distress screening.
• Captures co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets.
• Schedules patient appointments, including internal and external.
• Runs and/or works daily reports to identify patients with unscheduled orders.
• Ensures canceled and missed appointments are followed up and properly documented.
• Performs tasks related to Governmental, Insurance and Quality Initiative Programs:
• Ensures communication is distributed to patients regarding program details.
• Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR).
• Communicates information regarding Patient Engagement Portal and assists with registration process.
• Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests.
• Ensures proper billing document(s) is faxed with diagnostic order if patient is on study.
• Prepares the Electronic Health Record (EHR) for next provider visit.
• Obtains necessary records prior to patient's appointment.
• Follows standard operating procedure (SOP) for external follow ups.
• Distributes outbound correspondence or copies of records as necessary.
• Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests. Communicates to other staff members using Instant Messaging System.
• Other duties as assigned.

Education and Experience

• High school graduate or equivalent with GED.
• Checked off on competencies for registration and scheduling coordinator functions within 90 days.
• 5 years’ experience in a professional office with customer service required.
• Strong computer skills including Windows file management and MS Office, and e-mail experience.
• Electronic Medical Records experience required or within 90 days.
• Good verbal and written communication skills.
• Ability to work productively and effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.

Physical Requirements

• Able to travel to satellite clinics when necessary.
• Able to lift 25 pounds.