Patient Services Coordinator

Illinois Bone & Joint Institute, LLC (IBJI), founded in 1991, is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago.

Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same-day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists, and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms. IBJI's dedicated physicians and staff pair cutting-edge technology with modern practice techniques to offer the most beneficial and effective means of recovery.

About the role

Thanks to our continued growth and expansion, IBJI is excited to announce a Patient Services Coordinator position with our New Lenox Physical and Occupational Therapy team. We would love to talk to you about joining our team as a Patient Services Coordinator if you:

• Thrive in a fast-paced, multifaceted public-engaging environment
• Want to work in a culture of “Trust, Respect and Pride”
• Are professional, positive, engaging, and personable
• Demonstrate professional verbal and written communication
• Move easily through multiple technical software platforms

Skills/experience that transfer well to the Patient Services Coordinator role:

• Fast-paced healthcare, wellness/spa front desk
• Hospitality industry front office/guest services
• Fast-paced food service industry (waitresses, hostesses, bartenders, baristas)

Responsibilities

• Face-to-face and over-the-phone patient contact as it relates to scheduling requests, collecting patient balances, and communicating insurance benefits
• Provide daily support to the management and staff as needed
• Manage heavy phone reception, scanning/emailing, faxing, and other clerical duties
• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance, and advising patients to provide any necessary documents
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and referral management as required
• Assist in training staff and mentoring new employees within the department
• Maintain a clean and safe work environment
• Other office duties as assigned

Requirements

• High school diploma or equivalent required
• Associate’s degree preferred (healthcare concentration field a plus)
• Minimum three years of experience in a customer service role required (medical office experience is a plus)
• Minimum 1 year in a patient services related role preferred
• EHR experience with Epic experience preferred
• Knowledge in medical terminology preferred
• Ability to handle highly confidential, sensitive, and non-routine information
• Familiarity with scheduling and rearranging appointments
• Possess good working knowledge of Microsoft Office and Windows-based computer applications
• Insurance payer and eligibility knowledge
• Must be a team player
• Able to work in a fast-paced environment and have a flexible schedule as needed
• Neat, professional appearance
• Strong written and verbal communication skills
• Results-oriented with concern for appropriate process
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities

Physical/Mental Demands

• Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard
• Physical demands may also include stooping, bending, or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time, and viewing a computer monitor

Environmental/Working Conditions

• Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice
• Available to work every shift (opening, mid, and closing) between 6:30 AM to 8:00 PM Monday through Thursday; 7:00 AM to 5:30 PM on Fridays
• Occasional travel to nearby clinics to assist with front desk coverage
• No weekends
• Work is performed in a fast-paced office environment and involves frequent contact with physicians, staff, patients, and the public

Benefits

We offer the following benefits to those who are benefit-eligible (30+ hours a week):

• Medical, dental, vision, life, and AD&D insurance
• Long and short-term disability
• 401k program with company match and profit-sharing
• Wellness program
• Health savings accounts
• Flexible savings accounts
• ID protection plan
• Accident, critical illness, and hospital benefits
• Paid holidays and paid time off

Pay

$17-$22/hour based on education and experience