Patient Services Coordinator - Ambulatory Business Services

About the role

At MD Anderson Cancer Center, you'll be part of one of the nation's most respected healthcare systems, where every role directly impacts the patient experience. As a Patient Services Coordinator, you'll help ease the journey for patients and families by ensuring compassionate, seamless care. We offer day-one medical benefits, generous leave programs, tuition assistance, and retirement plans within a supportive, team-oriented environment that values growth, balance, and excellence.

Responsibilities

• Coordinate and schedule patient appointments, diagnostic tests, procedures, and treatments accurately and efficiently.
• Serve as a key contact for patients and families by providing clear communication about scheduling, prepayment, services, and next steps.
• Partner with physicians, nurses, and multidisciplinary teams to support smooth, coordinated care delivery.
• Maintain and update electronic records, physician orders, and appointment templates with precision and confidentiality.
• Process payments, verify insurance information, and reconcile patient accounts as part of the hospital's financial integrity process.
• Ensure that all patient information is handled securely and in compliance with privacy regulations.
• Assist with a variety of administrative or coordination tasks that keep patient services running seamlessly.

Requirements

• Required: High school diploma or equivalent.
• Three years of relevant work experience.
• May substitute additional education for required experience on a one-to-one basis.
• Must pass pre-employment skills test as required and administered by Human Resources.

Qualifications

• Outstanding communication and interpersonal skills to engage with patients, families, and healthcare professionals.
• Strong organizational abilities and attention to detail in managing multiple priorities.
• Commitment to maintaining confidentiality, professionalism, and a focus on patient satisfaction.
• Experience with scheduling systems or electronic medical records (EMR) is preferred.

Benefits

• Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week.
• Group Dental, Vision, Life, AD&D and Disability coverage.
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals.
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs.
• Tuition Assistance Program after six months of service.
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.
• Employer paid life, AD&D and an illness-related reduced salary pay program.
• Extensive wellness, recognition, fitness, employee health programs and employee resource groups.

Pay

Hourly salary range: Minimum $19.23 - Midpoint $24.03 - Maximum $28.84

Schedule

The working hours for this position will vary depending on the assigned Center and its business needs. Flexibility in scheduling is essential to meet the demands of our dynamic environment. Depending on the Center, some positions may require you to work fully on-site.