Patient Business Services Coordinator

About the Role

This position assists management in overseeing departmental operations, including mentoring employees as a quality improvement coordinator. Responsibilities encompass ensuring accurate completion of registration, monitoring and correcting reports, maintaining data integrity, handling escalated issues, scheduling staff, and providing staff training and education.

Responsibilities

• Completes quality reviews and monitors for process improvement opportunities.
• Calculates percentage of error for key elements, tracks, and reports to management.
• Participates in educational endeavors of the department.
• Maintains knowledge base of processes and systems by attending update meetings and reviewing training; represents the department in meetings as needed.
• Gathers information and prepares and analyzes operations reports, correcting errors to ensure accurate billing.
• Develops and maintains staff schedules to ensure optimal coverage.
• Interacts with all staff levels to ensure resolution of issues.
• Monitors assigned reports for data integrity, researches, and corrects accounts as required.
• Protects the financial integrity of the facility by ensuring accuracy of all functions performed by staff across all departmental areas of responsibility.
• Participates in preparation and presentation of department staff meetings, education, and in-services.
• Monitors, reviews, and resolves patient account issues on assigned reports; performs account analysis and trending.
• Communicates effectively and professionally with all Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians’ office staff.
• Supports HR processes including coaching and mentoring of staff; handles performance issues through tracking, counseling, and resolving.
• Determines and enforces HR verbal warning policy and documents written warnings.
• Interviews and submits hiring recommendations.
• Ensures safe care to patients, staff, and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency.
• Supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of the community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
• Other duties as assigned.

Requirements

• High School Diploma or GED.
• Three (3) years of experience in a hospital or medical business office setting preferred.
• Ability to multi-task.
• Proficient typing/keyboarding skills.
• Supervisory and/or leadership experience preferred.