Patient Services Coordinator
About the Role
SynergenX, Low T Center, and HerKare are leading providers of hormone replacement therapy, weight management, and targeted wellness services. We're looking for a Patient Services Coordinator to join our growing team. This is a full-time position at $20/hour with paid training and benefits, and a great opportunity for someone who loves customer service, enjoys working with people, and wants to build or grow a career in the healthcare field.
As a Patient Services Coordinator, you'll be at the center of the patient experience. You'll be one of the first people our patients see when they walk through the door and a key part of keeping the clinic running smoothly. You'll help patients from check-in to check-out, answer questions, coordinate appointments, assist with billing and insurance, collect payments, and support the clinical team throughout the day.
Responsibilities
- Welcome patients with a friendly, professional attitude and create a positive first impression
- Check patients in and assist with rooming them for appointments
- Help create a smooth and efficient patient experience from arrival through check-out
- Review and explain patient billing, insurance coverage, Explanation of Benefits (EOBs), and out-of-pocket costs
- Confidently and compassionately answer patient questions related to insurance and account balances
- Enter and update patient demographics, insurance information, and account details accurately
- Answer incoming calls promptly and professionally
- Schedule appointments, direct calls, and take detailed messages when needed
- Monitor and respond to clinic emails, text messages, and faxes throughout the day
- Collect and process patient payments accurately
- Maintain accurate daily End-of-Day records and complete bank deposits twice weekly
- Assist with bi-monthly inventory and keep clinic supplies organized
- Keep snacks, supplements, and patient areas stocked and presentable
- Support providers and clinic staff with administrative and clerical needs
- Maintain a clean, organized, and welcoming front desk and waiting area
- Participate in monthly, quarterly, and annual meetings as needed
- Protect patient confidentiality and remain compliant with HIPAA and clinic policies
Qualifications
- High school diploma or equivalent required
- Associate degree preferred, but not required
- Previous healthcare, medical office, front desk, or customer service experience preferred
- Strong communication and customer service skills
- Comfortable discussing payments, insurance benefits, and patient account information
- Ability to handle confidential patient information with professionalism
- Basic computer skills and comfort using email, electronic records, fax systems, and other office technology
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
- Positive attitude and willingness to jump in and help the team
- Must successfully pass a criminal background check
- Must be able to work 2–3 Saturdays per month
Schedule
Clinic Hours:
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 7:00 PM
- Wednesday: 8:00 AM – 1:00 PM
- Thursday: 7:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: 8:00 AM – 12:00 PM
Saturday availability is required approximately 2–3 Saturdays per month.
Benefits
- $20/hour
- Two weeks of paid training
- Health, dental, and vision insurance
- 401(k) with 5% company match
- Paid Time Off
- Disability insurance
- Tuition reimbursement
- Scrubs provided
- Employee discounts for you + one additional person
- Opportunity to build valuable healthcare experience
- Work alongside professionals in hormone replacement therapy, weight management, and wellness
- Join a growing organization with opportunities to learn and develop