PATIENT SERVICE TECH - CMV (Delivering Medical Equipment)

About the role

The Patient Service Technician delivers and picks up equipment from homecare patients, sets up equipment, assists with problem-solving, schedules deliveries, loads/unloads equipment, complies with regulations, completes paperwork, maintains vehicle logs, responds to emergencies, cleans/repairs equipment, performs routine maintenance, and reports malfunctions.

Responsibilities

• Delivers and picks up equipment from homecare patients.
• Sets up equipment and instructs patients on the basic use of equipment.
• Assists patients in solving problems regarding equipment use.
• Schedules and organizes daily deliveries and pickups according to geographic territory.
• Loads and unloads durable medical or infusion equipment, oxygen and medical supplies onto delivery vehicle.
• Complies with all applicable regulatory requirements including providing documents needed for the driver qualification file and abiding by hours of service, daily log, hazardous materials (placarding, training and shipping papers) and vehicle inspection and maintenance regulations.
• Completes necessary paperwork including daily delivery logs, pick-up and delivery forms, reimbursement documents and vehicle maintenance logs.
• Distributes paperwork to appropriate personnel.
• Notifies supervisor if any one of the following items is discovered in the patient's home: Physical abuse of any family member, Home environment is unsafe for the care ordered, such as unsanitary conditions or insufficient food for children, Animals in the home that cause unsanitary conditions.
• Maintains daily vehicle maintenance logs and incident reports.
• Ensures vehicles are in proper working condition.
• Ensures preventive maintenance on vehicles is performed on a timely basis according to D.O.T., F.D.A. and Joint Commission.
• Responds to emergency delivery calls as needed and on an on-call basis.
• May clean and assist with the repair of equipment.
• Performs routine vehicle maintenance including the checking of gasoline, oil fluids, tire pressure and brakes.
• Reports malfunction to supervisor.
• Performs other related duties as directed by supervisor.

Requirements

• Education or experience equivalent to a high school diploma is required.
• At least one-year related work experience is required.
• Must be at least 21 years of age or older at the time of hire.
• Minimum of three years driving history required.

Qualifications

• Must possess a valid Driver’s license.
• Successful completion of Apria Healthcare's Driver Training Program.
• Must meet job-related requirements to comply with D.O.T., F.D.A. and Joint Commissions regulations.

Skills, Knowledge And Abilities

• Business Acumen
• Problem Solving/Analysis
• Communication Proficiency
• Personal Effectiveness/Credibility
• Computer Skills
• Language Skills
• Mathematical Skills

Physical Demands

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.
• The noise level in the work environment is usually low to moderate.
• The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.
• The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high.
• The employee is required to wear various personal protective equipment consistent with the hazards encountered in this role.

Work Environment

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.
• The noise level in the work environment is usually low to moderate.
• The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.
• The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high.
• The employee is required to wear various personal protective equipment consistent with the hazards encountered in this role.

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs