PATIENT SERVICES TECH -

Department: Urgent Care Center | FTE: 1.00 Full Time | Shift: Days

About the role

Perform patient care and support activities to promote a patient-focused care environment. Patient care assignment may include neonate, pediatric, adolescent, adult, and geriatric age groups.

Responsibilities

• Communication:
  • Communicate with staff to assure that patient is ready for transport
  • Communicate with patients to inform of reason for transport and to promote learning
• Patient Care:
  • Assist patients with basic ADLs
  • Answer patients' lights and provide patient service within skill level, or relay patient's request to appropriate caregiver
  • Assist in preparation and maintenance of patient care areas
  • Pass and pick up dietary trays; communicate patient dietary needs as required
  • Identify interpersonal problem areas and demonstrate ability to resolve conflict with those involved in a positive, constructive manner
• Patient Transport:
  • Transport patients to and from requesting areas; ensure adherence to all safety measures
• Equipment:
  • Maintain unit equipment and manage routine repairs through clinical engineering
• Supply:
  • Assist in setting unit supply PAR levels, order supplies on a daily basis, and stock supplies in a cost-effective manner
  • Assist in the acquisition of supplies, deliver supplies or specimens to other departments
• Facility:
  • Report any physical plant safety issues or equipment problems to the appropriate resources
• Computer:
  • Demonstrate proficiency in utilizing and accessing appropriate computer and information systems
• Work Environment:
  • Able to work independently and within a team environment
  • Comply with work environment routines according to hospital, nursing division, and departmental policies and procedures
• Confidentiality:
  • Maintain patient and staff confidentiality, yet report any breach of conduct
• Patient Safety:
  • Follow patient safety-related policies, procedures, and protocols
  • Demonstrate a proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
  • Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
  • Report potential or actual patient safety concerns, medical errors, and/or near misses in a timely manner
  • Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations they don’t understand or may “not seem right”

Requirements

• Education: High School diploma or GED equivalent
• Experience: 6 months of directly related experience
• Credentials: CPR for Healthcare/BLS Provider or Professional Rescuers within 30 days of hire

Physical Conditions

• Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people
• Working Conditions: Exposure to chemicals and biohazardous materials requiring PPE; limited access to medication room; adherence to Med Admin Policy, Attachment A
• Tuberculosis testing is completed upon hire and additionally as required