Patient Service Tech

About the role

The Patient Service Technician delivers and picks up equipment from homecare patients, sets up equipment, assists with problem-solving, schedules deliveries, loads/unloads equipment, complies with regulations, completes paperwork, maintains logs, performs maintenance, responds to emergencies, cleans/equipment repair, and performs other duties as directed.

Responsibilities

• Delivers and picks up equipment from homecare patients.
• Sets up equipment and instructs patients on the basic use of equipment.
• Assists patients in solving problems regarding equipment use.
• Schedules and organizes daily deliveries and pickups according to geographic territory.
• Loads and unloads durable medical or infusion equipment, oxygen and medical supplies onto delivery vehicle.
• Complies with all applicable regulatory requirements including providing documents needed for the driver qualification file and abiding by hours of service, daily log, hazardous materials (placarding, training and shipping papers) and vehicle inspection and maintenance regulations.
• Completes necessary paperwork including daily delivery logs, pick-up and delivery forms, reimbursement documents and vehicle maintenance logs.
• Distributes paperwork to appropriate personnel.
• Notifies supervisor if any one of the following items is discovered in the patient's home:
  • Physical abuse of any family member.
  • Home environment is unsafe for the care ordered, such as unsanitary conditions or insufficient food for children.
  • Animals in the home that cause unsanitary conditions.
• Maintains daily vehicle maintenance logs and incident reports.
• Ensures vehicles are in proper working condition.
• Ensures preventive maintenance on vehicles is performed on a timely basis according to D.O.T., F.D.A. and Joint Commission.
• Responds to emergency delivery calls as needed and on an on-call basis.
• May clean and assist with the repair of equipment.
• Performs routine vehicle maintenance including the checking of gasoline, oil fluids, tire pressure and brakes.
• Reports malfunction to supervisor.
• Performs other related duties as directed by supervisor.

Requirements

• Education and/or Experience: High school diploma or equivalent required. One-year related work experience required. Must be at least 21 years of age at the time of hire. Minimum of three years driving history required.
• Certificates, Licenses, Registrations or Professional Designations: Valid Driver’s license. Successful completion of Apria Healthcare's Driver Training Program. Must meet job-related requirements to comply with D.O.T., F.D.A. and Joint Commission regulations.
• Skills, Knowledge and Abilities: Business acumen, problem solving/analysis, communication proficiency, personal effectiveness/credibility, basic computer skills, reading, writing, verbal, basic math skills, close vision, distance vision, night vision, ability to adjust focus, talking and hearing, sitting, walking, standing, kneeling, reaching, stooping, bending down, reaching, squatting, gripping objects with hands and fingers, climbing, stepping, kneeling, squatting, bending down, reaching, squatting, gripping objects with hands and fingers, climbing ladders, stepping in and out of company vehicles, climbing ladders up to 10' high, bending down to a torso level of 24" above the floor, reaching 20" away from the body, occasionally kneeling on one or both knees and squatting, frequently required to stand and lift objects from 1" to 36" high with weights ranging from 10 lbs - 160 lbs, and carry objects for distances ranging from 1 ft - 350 ft, including travel up and down stairs or in elevators, frequently required to push or pull objects weighing from 20 lbs – 60 lbs, up and down stairs, through doorways and thresholds, using dollies or carts, or on flat or angled surfaces which may include outdoor surfaces, carpeting or smooth floors, frequently required to grip objects with hands, up to 15 lbs of force, frequently required to grip objects with fingers, up to 10 lbs of force, frequently required to climb 100 stairs on average ranging from 3”-10” in height, occasionally required to climb ladders up to 10’ high, in general, frequently required to bend down at the waist to a torso level of 24” above the floor, frequently required to reach, on average, 20” away from the body, occasionally required to kneel on one or both knees and squat to perform many of the above tasks, regular exposure to fumes or airborne particles, toxic or caustic chemicals, moderate exposure to dust, fume, mists and odors, general lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, moderate exposure to dust, chemicals, fumes and odors, as well as cryogenic and cleaning agents, moderate exposure to dust, chemicals, fume, mists and odors, as well as cryogenic and cleaning agents, moderate exposure to dust, chemicals, fume, mists and odors, as well as cryogenic and cleaning agents, moderate exposure to dust, chemicals, fume, mists and odors, as well as cryogenic and cleaning agents, moderate exposure to dust, chemicals, fume, mists and odors, as well as cryogenic and cleaning agents, moderate exposure to dust, chemicals, fume, mists and odors, as well as cryogenic and cleaning agents, moderate exposure to dust, chemicals, fume, mists and odors, as well as cryogenic and cleaning agents, moderate exposure to dust, chemicals, fume, mists and odors, as well as cryogenic and cleaning agents, moderate exposure to dust, chemicals, fume, mists and odors, as well as cryogenic and cleaning agents, moderate exposure to dust, chemicals, fume, 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