Patient Service Technician

About the Role

Under the general supervision of the Branch Manager, The Patient Service Technician is responsible for the delivery, set-up, patient education, and pick-up of Durable Medical Equipment. Patient Service Technician are responsible for keeping organized with delivery/pickup tickets along with updated Delivery Track on unsuccessful & successful deliveries made.

Responsibilities

• Reports to work daily and is ready to work at the scheduled start time
• Must wear all safety equipment (i.e. back support and steel toed shoes)
• Works On-Call assignment as needed or scheduled coinciding with the Saturday schedule
• Responsible for providing CPAP, Pulse Ox, Mask Fitting and any other oxygen/DME equipment under supervision of Respiratory Therapist
• Completes initial Respironics/ResMed training program which includes annual competency assessment
• Provides patient education as part of the patient care activity according to the patient need
• Delivers respiratory, medical equipment and supplies to patients or clients
• Maintains current and update knowledge of respiratory and home care equipment
• Performs equipment set ups in a timely and professional manner
• Presents SuperCare through professional personal appearance and patient care activities
• Completes delivery and pick-up paperwork promptly and accurately, ensuring all serial numbers are listed and all paperwork is scanned into system
• Assists, when necessary, the pulling of equipment and supplies from the warehouse as ordered on patient delivery tickets
• Loads equipment, oxygen systems, and related supplies on to a delivery vehicle
• Must be familiar with all applicable laws and regulations as they pertain to setting up respiratory Equipment
• Manages all orders on route sheet and Delivery Track, delivers via company vehicle; equipment to meet ETA given
• Communicates back with dispatch and or patient if ETA cannot be met
• Adds necessary notes into Delivery Track on type of delivery
• Works with patient to solve a variety of problems, thereby acting as a company field representative (i.e. reverse demonstration process)
• Able to identify and label contaminated equipment that is picked up to be brought back to location
• Contaminated (bloodborne pathogen exposed): equipment that has any bodily fluids or has been in an insect/rodent infested environment
• Adhere to SuperCare Health's company policy/procedure on picking up contaminated labeled equipment
• Bag equipment in bag
• Transfer equipment back to location
• Unload and place equipment in "Dirty" (quarantine) designated area
• Responsible for attempting to successfully pick up rental equipment, as directed, follows policies pertaining to all equipment being returned
• Responsible for unloading of company vehicle, ensure all returned/picked up equipment is placed in proper designated area with pick up order attached
• Must complete a physical inspection of vehicles and document daily
• Promotes teamwork among team members which includes but is not limited to assisting other locations as needed
• Performs warehouse and office maintenance tasks as required
• Performs any other duties that may be requested by Supervisor or Management
• Understand and adheres to all of SuperCare Health company policies
• To remain knowledgeable to date on all products
• Maintain a professional, safe, and clean work environment and vehicle
• Schedule- varying start times
• On Call if applicable-Includes rotational holidays, weekdays, and weekends
• Fundamental Computer Skills
• Extensive travel via company vehicle required to patient's homes and/or delivery address for set-ups and recurring deliveries

Qualifications

• Must be 21 years of age
• Valid Driver's License
• DOT certification (optional)
• Must be able to lift up to 50lbs

Education and Experience

• Graduate from Accredited High School or college
• Team player-ability
• Reliable and Responsible
• Detailed oriented
• Strong organizational skills

Benefits

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day

Perks

• Paid Training
• Paid Time Off
• Sick Time
• Use of Company Vehicle
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program