Patient Services Technician

About the role

Patient Services Technician under the direction of the area supervisor performs daily patient service activities of the Patient Services Center (PSC) or In-office Patient Services Technician (PST) accurately and on time. The person in this position interacts with the client, patients, and other PathGroup personnel in a professional and courteous manner and performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.

Responsibilities

• Greets customers appropriately.
• Treat all customers in a courteous manner.
• Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Properly explains in a clear but courteous manner the process of the venipuncture (blood drawing) and or other specimen collection (ex. urine or fecal) as required.
• Reduces patient anxiety by providing a calm environment for patients before, during and after the collection process.
• Disposes of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.
• Disposes of contaminated sharps, in accordance with applicable laws, standards, and policies.
• Completes requisitions accurately in PathConnect and/or other Pathgroup computer applications.
• Enters patient, specimen, insurance, or billing information into computer.
• Requires attention to detail to maintain high level of accuracy.
• Communicate with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc.
• Researches test/client information utilizing lab computer system.
• Matches laboratory requisition forms to specimen tubes.
• Label, centrifuge, split, and freeze specimens as required by test order.
• Packages specimens for transport.
• Stores specimen sample according to required