Patient Service Technician

Who We Are

SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S., serving the healthcare needs of our ever-growing patient population for over 50 years. We specialize in respiratory and chronic disease management, delivering innovative solutions to enhance the quality of life for our patients. Our commitment to excellence has made us a trusted partner for healthcare providers across the nation.

About the Role

Under the general supervision of the Branch Manager, the Patient Service Technician is responsible for the delivery, set-up, patient education, and pick-up of Durable Medical Equipment. Patient Service Technicians maintain organization with delivery/pickup tickets and update the Delivery Track for both successful and unsuccessful deliveries.

Responsibilities

• Reports to work daily and is ready to work at the scheduled start time
• Wears all safety equipment (i.e., back support and steel-toed shoes)
• Works On-Call assignments as needed or scheduled, coinciding with the Saturday schedule
• Provides CPAP, Pulse Ox, Mask Fitting, and other oxygen/DME equipment under the supervision of a Respiratory Therapist
• Completes initial Respironics/ResMed training program, including annual competency assessment
• Provides patient education as part of patient care activities according to patient needs
• Delivers respiratory, medical equipment, and supplies to patients or clients
• Maintains current and updated knowledge of respiratory and home care equipment
• Performs equipment setups in a timely and professional manner
• Represents SuperCare Health through professional personal appearance and patient care activities
• Completes delivery and pick-up paperwork promptly and accurately, ensuring all serial numbers are listed and paperwork is scanned into the system
• Assists in pulling equipment and supplies from the warehouse as ordered on patient delivery tickets
• Loads equipment, oxygen systems, and related supplies onto a delivery vehicle
• Familiar with all applicable laws and regulations pertaining to setting up respiratory equipment
• Manages all orders on the route sheet and Delivery Track, delivering via company vehicle to meet the given ETA
• Communicates with dispatch and/or patients if the ETA cannot be met
• Adds necessary notes into Delivery Track on the type of delivery
• Works with patients to solve a variety of problems, acting as a company field representative (e.g., reverse demonstration process)
• Identifies and labels contaminated equipment that is picked up to be brought back to the location
• Contaminated (bloodborne pathogen exposed): equipment that has any bodily fluids or has been in an insect/rodent-infested environment
• Adheres to SuperCare Health’s company policy/procedure on picking up contaminated labeled equipment
• Bags equipment in a designated bag
• Transfers equipment back to the location
• Unloads and places equipment in the “Dirty” (quarantine) designated area
• Attempts to successfully pick up rental equipment as directed, following policies pertaining to all equipment being returned
• Unloads company vehicle, ensuring all returned/picked-up equipment is placed in the proper designated area with the pick-up order attached
• Completes a physical inspection of vehicles and documents daily
• Promotes teamwork among team members, including assisting other locations as needed
• Performs warehouse and office maintenance tasks as required
• Performs any other duties that may be requested by Supervisor or Management
• Understands and adheres to all SuperCare Health company policies
• Remains knowledgeable and up-to-date on all products
• Maintains a professional, safe, and clean work environment and vehicle

Requirements

• Must be 21 years of age
• Valid Driver’s License
• DOT certification (optional)
• Must be able to lift up to 50 lbs
• Graduate from an accredited high school or college
• Fundamental computer skills
• Extensive travel via company vehicle required to patients’ homes and/or delivery addresses for set-ups and recurring deliveries
• On-Call availability if applicable—includes rotational holidays, weekdays, and weekends
• Varying start times

Qualifications

• Team player with the ability to work reliably and responsibly
• Detailed oriented
• Strong organizational skills

Benefits

• Medical, Dental, and Vision coverage
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day
• Paid Training
• Paid Time Off
• Sick Time
• Use of Company Vehicle
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

Pay

Compensation dependent on experience and qualifications with a range of:

• PST 1: $19.80 - $31.19 per hour
• PST 2: $20.90 - $33.50 per hour

About SuperCare Health

SuperCare Health is a comprehensive, post-acute care, respiratory services company focused on managing high-risk respiratory patients in their homes. Today, SuperCare Health manages millions of lives annually with a growing team of more than 400 members and has one of the highest-rated satisfaction scores from both customers and patients. Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to-end care solutions, from the hospital to the home, close gaps in care, reduce costs, and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program. We are uniquely structured to be a responsive and agile community provider while possessing the stability and effectiveness of a large enterprise.