Patient Service Specialist PRN, Vanderbilt Heart and Vascular Institute

Responsibilities

• Conducts patient check-in and check-out.
• Captures and coordinates any follow-up appointments or procedures required for the patient.
• Schedules appointments, procedures or surgery through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Works with patients and/or outside facilities to ensure all administrative tasks, including referrals, pre-certifications, clinical records and documentation, orders and consults have been received and ready to view prior to the patient visit.

Requirements

• High School Diploma or GED
• 1 year of relevant work experience

Qualifications

• Supports Colleagues: Develops Self and Others, Builds and Maintains Relationships, Communicates Effectively
• Ensuring High Quality: Performs Excellent Work, Fulfills Safety and Regulatory Requirements
• Managing Resources Effectively: Demonstrates Accountability, Stewards Organizational Resources, Makes Data Driven Decisions

Skills

• Surgery Scheduling (Fundamental Awareness)
• Customer Service (Intermediate)
• Patient Scheduling (Novice)
• Patient Documentation (Novice)
• Medical Terminology & Documentation (Novice)

Benefits

Vanderbilt Health offers a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Pay

N/A

Schedule

9:00am - 4:30pm, three days per week