Patient Service Specialist - PRN

About the role

Join Cleveland Clinic Akron General's Bath Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care, and specialty services along with Lifestyles, a medically based fitness program and facility. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of its mission. Patient Service Specialists deliver what matters most to patients and their families, ensure exceptional experiences, and thrive on making positive impacts in the community. The role is a great steppingstone to other careers within customer service and other departments at Cleveland Clinic.

A caregiver in this position works varying shifts between 6:30AM – 7:30PM. Floating between Bath, Green, Stow, Tallmadge, Whitepond, CNS, and Lakemore will be required, as needed.

Responsibilities

• Provide a comprehensive, proactive, and “Patients First” experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcoming and professional environment, interact with patients, and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.

Requirements

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree.
• Ability to perform basic math sufficient to process insurance co-pays.
• Working knowledge of PC window applications.
• Excellent communication and organizational skills.

Preferred Qualifications

• Knowledge of medical terminology.
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills.

Physical Requirements

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking, or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.

Pay

The pay range for new hires is $18.50 per hour. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. The pay range does not include any applicable pay practices (e.g., shift differentials, overtime, etc.) or the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).