Patient Service Specialist-Vanderbilt Heart and Vascular, Columbia Clinic

Key Responsibilities

• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
• Manages registration and patient work queues
• Captures and records patient information
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable

Technical Capabilities

• CUSTOMER SERVICE (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• PATIENT SCHEDULING (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.
• Patient Documentation (Novice): The ability to receive and record patient information.
• MEDICAL TERMINOLOGY & DOCUMENTATION (Novice): The ability to comprehend medical terminology.
• APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.

Core Accountabilities

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

Position Qualifications

• Responsibilities: Perform tasks as described above.
• Certifications: Not specified.
• Work Experience: 1 year of relevant work experience.
• Education: High School Diploma or GED.