Patient Service Specialist - PRN - Cardiology Clinic - Clarksville

Located in Nashville, Tennessee, Vanderbilt University Medical Center (VUMC) operates at a global crossroads of teaching, discovery, and patient care. It is a community where expertise is valued, knowledge is expanded, and abilities are challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and uniqueness is celebrated.

About the Role

Provides service to patients either pre-appointment, during, or post-appointment with occasional guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, insurance updates, and patient check-in/out. Navigates complex patient needs, including scheduling with multiple services or coordination with outside facilities or providers.

Responsibilities

• Conducts patient check-in and check-out.
• Coordinates follow-up appointments or procedures required for patients.
• Schedules appointments, procedures, or surgeries through clinical communication or direct request.
• Provides a positive first impression utilizing customer service skills.
• Works with patients and/or outside facilities to ensure all administrative tasks—including referrals, pre-certs, clinical records, documentation, orders, and consults—are received and ready prior to patient visits.
• Additional duties may be assigned as needed.

Technical Capabilities

• Surgery Scheduling (Fundamental Awareness): Ability to coordinate and schedule surgeries within hospital computer systems.
• Customer Service (Intermediate): Focuses on anticipating and meeting customer needs while remaining sensitive and responsive.
• Patient Scheduling (Novice): Ability to coordinate and schedule patient appointments, surgeries, and office visits.
• Patient Documentation (Novice): Ability to receive and record patient information.
• Medical Terminology & Documentation (Novice): Ability to comprehend medical terminology and documentation in office or surgical settings.

Core Accountabilities

• Organizational Impact: Performs routine tasks that may impact team performance with occasional guidance.
• Problem Solving/Complexity of Work: Utilizes discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, processes, and procedures relevant to the role.
• Team Interaction: Provides guidance to entry-level co-workers.

Core Capabilities

• Supporting Colleagues:
  • Develops Self and Others: Continuously improves skills by identifying development opportunities.
  • Builds and Maintains Relationships: Seeks to understand colleagues' priorities and working styles.
  • Communicates Effectively: Openly shares information and communicates clearly and courteously.
• Delivering Excellent Services:
  • Serves Others with Compassion: Invests time to understand problems and needs to provide excellent service.
  • Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises concerns in a timely manner.
  • Offers Meaningful Advice and Support: Listens carefully and provides accurate information and support.
• Ensuring High Quality:
  • Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet standards.
  • Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of safety conditions and reports unsafe conditions.
• Managing Resources Effectively:
  • Demonstrates Accountability: Takes responsibility for assigned activities and thinks creatively to provide high-quality work.
  • Stewards Organizational Resources: Understands how personal actions impact departmental resources.
  • Makes Data-Driven Decisions: Uses accurate information to achieve results on time and without error.
• Fostering Innovation:
  • Generates New Ideas: Proposes or accepts ideas that impact day-to-day operations.
  • Applies Technology: Quickly absorbs new technology and uses appropriate tools and procedures.
  • Adapts to Change: Embraces changes and incorporates instructions into work.

Requirements

• High School Diploma or GED.
• 1 year of relevant work experience.

Benefits

This role offers a comprehensive benefits package, which may include health, disability, retirement, and/or wellness offerings to enhance well-being and professional growth.