Patient Service Specialist-Vanderbilt Heart and Vascular, Columbia Clinic

Job Summary

Provides service to patient before, during or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers.

Key Responsibilities

• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
• Manages registration and patient work queues
• Captures and records patient information
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable

Technical Capabilities

• CUSTOMER SERVICE (Intermediate)
• PATIENT SCHEDULING (Novice)
• Patient Documentation (Novice)
• MEDICAL TERMINOLOGY & DOCUMENTATION (Novice)
• APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness)

Shift

8:30am - 5:00pm, Monday - Friday

Core Accountabilities

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities

• Supporting Colleagues: Develops Self and Others, Builds and Maintains Relationships, Communicates Effectively
• Serving Others with Compassion, Solves Complex Problems, Offers Meaningful Advice and Support
• Ensuring High Quality: Performs Excellent Work, Fulfills Safety and Regulatory Requirements
• Managing Resources Effectively: Demonstrates Accountability, Stewards Organizational Resources, Makes Data Driven Decisions
• Fostering Innovation: Generates New Ideas, Applies Technology, Adapts to Change

Position Qualifications

• Certifications: Not specified
• Work Experience: Relevant Work Experience, Experience Level 1 year
• Education: High School Diploma or GED