Patient Service Specialist-PRN

About the role

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience—starting at the front desk. As a Patient Service Specialist, you’ll manage both the patient side and the business side of our center, making a meaningful impact on every patient’s care experience from the moment they arrive.

Responsibilities

• Greet and register patients, providing information about what to expect during their visit and details about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Communicate regularly with insurance companies, translation services, operational leaders, and the business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Requirements

• Minimum: High School Diploma or GED.
• Preferred: 1 year of front desk experience.
• Preferred: Healthcare experience.

Benefits

For full-time employees working 32+ hours per week:

• Start Strong: Mentorship and orientation programs to ensure a successful transition.
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance.
• Your Health Matters: Comprehensive medical, prescription, vision, and dental plans.
• Invest in Your Future: Company-matching 401(k) retirement plan, life insurance, and disability protection.

Pay

$18/hour, with increases based on experience.

Check out the video below for additional insight into the work of our Patient Service Specialists!