Patient Service Specialist

SunState Medical Specialists (SMS), part of OneOncology, delivers exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice offers advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research.

About the role

As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients, and physicians to ensure a high-quality, professional, and efficient administration service is consistently provided to patients. This role is a crucial link between our patients and clinical teams.

Responsibilities

• Ensure a high level of patient service by anticipating needs, maintaining patient service expectations, and reacting to feedback.
• Monitor and react to patient feedback.
• Monitor the flow of patients and direct as appropriate.
• Answer and attend to all telephone calls in a timely manner.
• Respond to queries in accordance with the privacy policy.
• Provide support to physicians and other internal customers, as required.
• Assist with patient questions regarding billing and insurance payments.
• Maintain and improve the patients’ waiting room, including restocking supplies and organization.
• Maintain the look and feel of both patient and employee-facing spaces.
• Direct vendors and visitors, ensuring compliance with sign-in protocols.
• Schedule physician appointments with regard to availability and appropriate timeframes.
• Support physician clinic visits by ensuring the completeness of patient records prior to and subsequent to the visit.
• Admit and discharge patients prior to and following consultation, evaluation, and follow-up appointments.
• Register new patients in a timely manner and ensure the accuracy of personal and billing details.
• Ensure all documentation and correspondence required for consultations is registered.
• Create referring doctor records as required and follow up on referrals.
• Manage document filing and retrieval.

Requirements

• High School Diploma or equivalent.
• Demonstrated ability in an administrative role within a busy, customer-focused environment (medical preferred).
• Ability to handle and resolve urgent matters and time-critical medical appointments.
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience working effectively both independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software.
• Collaborative approach in working with the wider administration team and other internal customers, in line with organizational values.
• Flexible approach to work.
• Willingness to travel as required to other centers.