Patient Service Specialist

Cleveland Clinic Coral Springs brings world-class surgical care to Coral Springs, Parkland and surrounding communities. The three-story, 73,000-square-foot facility features a Joint Commission accredited ambulatory surgery center and provides access to more than 20 specialties, outpatient surgery, endoscopy and advanced imaging services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers working with state-of-the-art technology and building a rewarding career with one of the most respected healthcare organizations in the world.

About the role

Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences, and thrive on making positive impacts in the community. Your day-to-day focus will be on providing back-end clerical support as well as answering phones, front-end and clerical support for appointments, and confirming patients have checked in upon arrival. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this position works Monday-Friday from 8:00AM – 5:00PM, with start/end times varying based on schedule and business needs. Floating to support any of the North Broward sites will be required, as needed.

Responsibilities

• Provide a comprehensive, proactive, and “Patients First” experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcoming and professional environment, interact with patients, and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Encourage patient utilization of front-end technology and provide guidance, encouragement, education, and hands-on training.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.

Requirements

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree.
• Working knowledge of PC window applications sufficient to input and retrieve data.
• Ability to perform basic math sufficient to process insurance co-pays.
• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking, or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Preferred Qualifications

• Knowledge of medical terminology.
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills.
• Bilingual Spanish language skills.
• Customer service experience in a medical setting.
• Medical office system experience.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.