Patient Service Specialist

About the role

As a Patient Service Specialist at Concentra, you will be a vital member of our patient care team, playing a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. This position performs complex administrative duties and ensures every patient is treated with quality clinical care and a welcoming, respectful experience.

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using the appropriate patient management system
• Explain all required forms to patients and ensure proper completion of all paperwork
• Answer incoming telephone lines and direct the caller accordingly
• Contact patients regarding appointment reminders, rescheduling, or cancellations
• Check out patients in the appropriate patient management system and distribute records
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings
• Participate in initial and ongoing training as required
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads, and/or other duties as assigned or approved by medical leadership

Requirements

• High School Diploma or GED
• 6 months to 1 year of job-related experience
• Working knowledge of state-specific occupational medicine requirements preferred

Skills

• Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills and the ability to deal with people tactfully and professionally
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated effective communication and interaction with employers, patients, providers, and other employees
• Demonstrated ability to maintain working relationships with all levels of employees
• Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook, and data entry into various systems/applications
• Ability to perform all aspects of front office operations
• Drive to achieve or exceed established service standards

Additional Information

This job requires access to confidential and critical information, necessitating ongoing discretion and secure information management.