Patient Service Specialist

About the Role

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families, and visitors, from the moment they enter to the time they return home. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

Responsibilities

• Provide a comprehensive, proactive, and “Patients First” experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients, and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.

Requirements

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree.
• Knowledge of medical terminology (preferred).

Physical Requirements

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking, or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Follows standard precautions using personal protective equipment as required.

Schedule

This caregiver works Monday-Friday, 7:00am—7:00pm or 6:30am—6:00pm. This role requires floating between all Children's Institute locations, including Middleburg Heights, Cuyahoga Falls, Westlake, Beachwood, and Cleveland as needed.

Pay

Pay Range Minimum hourly: $15.75
Maximum hourly: $21.65

The pay range displayed reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. The pay range does not include any applicable pay practices (e.g., shift differentials, overtime, etc.).

Benefits

Cleveland Clinic offers a comprehensive benefits package, including healthcare, dental and vision benefits, and retirement savings account contributions. Learn more about our benefits.