Patient Service Specialist - Medical Front Office

Patient Service Specialist

Candidate will be required to travel to multiple outpatient clinics. Areas of coverage: Aubrey, Prosper, Little Elm, The Colony, Carrollton, Coppell, Frisco, Plano, Richardson and Addison. Mileage reimbursement.

Compensation

Compensation depends upon candidate’s years of experience and internal equity. Starting salary: $18 - $25 per hour based off experience.

Benefits

• Health, Dental, and Vision insurance
• Life insurance
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• Patient Service Specialist Ladder Program

Qualifications

• High school diploma or GED
• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

Skills

• Organized
• Detail-oriented
• Flexible
• Team player
• Independent work ability
• Outstanding customer service
• Efficient and accurate task completion

Responsibilities

• Check in and check out patients
• Insurance verifications
• Scheduling
• Reports
• Faxing and scanning
• Office duties
• Coordinates patient appointments
• Works with Center manager to minimize cancellations and support Treatment adherence
• Registers patient information
• Ensures all forms are complete with signatures and accurate information documented in the electronic medical record
• Verifies patient insurance
• Obtains required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies
• Collects toward patient responsibility at each visit
• Scans and maintains medical documents
• Reconciles and posts charges daily and other reporting to ensure clean claim processing
• Responds to all request for information from patients, other department and physicians
• Maintains office
• Orders supplies and manages mail

Benefits

• Work-life balance
• Health, Dental, and Vision insurance
• Life insurance
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• Patient Service Specialist Ladder Program

Schedule

Full Time. Hours vary between Monday - Friday 7am - 7pm.

Travel

• Attends all mandatory meetings and in-service education programs
• Travels to non-home location center or other site for coverage when necessary