Patient Service Specialist

About the role

The Patient Service Specialist (PSS) is primarily responsible for coordinating all functions necessary for an efficient and productive flow of patients between check-in, treatment, and check-out. This position is a point-of-contact for all non-clinical patient services between the administrative offices for Comprehensive Therapy and Rehab (CTR) and the clinical office. The PSS will also assist with some day-to-day clinical operations to assist the therapist during patient care.

Responsibilities

• Greet patients and provide outstanding customer service
• Answer phones
• Electronic scheduling
• Data entry
• Verify current personal and financial information as needed
• Maintain patient charts and electronic medical records
• Faxing, filing, and performing any other duties as assigned
• Cleaning equipment
• Assist Respiratory Therapists, Physical Therapists, and Physical Therapy Assistants as needed
• Training and mentoring other CTR Patient Service Specialists

Qualifications

• High school graduate or equivalent
• 1+ years of previous medical front office experience or equivalent
• Proficient telephone skills
• Proficient in Word and Excel
• Previous experience with medical software preferred
• Close attention to detail
• Proficient time management and organizational skills
• Team player with a focus on excellent customer service
• Valid Driver's license
• CPR Certification

Schedule

Job Type: Full-time

Work Location: In person