Patient Service Specialist

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient‑first healthcare. As a Patient Service Specialist in the Urology department, you will ensure every patient and visitor has an exceptional experience throughout the entire registration, intake, and scheduling process.

Responsibilities

• Provide a comprehensive, proactive “Patients First” experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients, and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.

Minimum Qualifications

• High School Diploma/GED + 2 years of experience in patient registration, appointment scheduling, insurance processing, or customer service OR Associate’s Degree + 1 year of experience OR Bachelor’s Degree.
• Working knowledge of PC Windows applications.
• Ability to perform basic math sufficient to process insurance co‑pays.

Preferred Qualifications

• Knowledge of medical terminology.
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills.

Physical Requirements

• Dexterity sufficient to operate a PC and other office equipment.
• Extended periods of standing, walking, or sitting.
• Good visual acuity through normal or corrected vision.
• Ability to navigate various locations and function in a fast‑paced, hectic environment.
• Ability to lift and transport up to 25 pounds.
• Follows standard precautions using personal protective equipment as required.

Schedule

Days 8:00 AM – 5:00 PM. May be required to travel to other offices within the Fairlawn Geo‑Bubble (all locations within 5 miles).

Pay

Hourly range: $15.75 – $21.65 for new hires. Actual compensation will consider work history, experience, skill set, and education. This range does not include shift differentials, overtime, or the value of Cleveland Clinic’s benefits package.