Patient Service Specialist

About the role

This role is a great steppingstone for others within Customer Service and various departments within Cleveland Clinic.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Requirements

• A caregiver in this position primarily works Thursdays and Fridays from 11:30am-8:00pm as well as rotating weekends with Saturday and Sunday hours of 7:45am-3:30pm.
• Minimum qualifications: High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and 1 year of experience OR Bachelor’s Degree.
• Preferred qualifications: Knowledge of medical terminology, demonstrable personal computer keyboard skills.
• Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds.

Qualifications

• Working knowledge of PC window applications.
• Ability to perform basic math sufficient to process insurance co-pays.

Skills

• Knowledge of medical terminology.
• Demonstrable personal computer keyboard skills.

Benefits

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Pay

Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65