Patient Service Specialist

About the role

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Responsibilities

• Ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback.
• Monitor and react to patient feedback.
• Answer and attend to all telephone calls in a timely manner.
• Respond to queries in accordance with the privacy policy.
• Have a breadth of service knowledge to respond to patient queries.
• Provide support to Physicians and other internal customers, as required.
• Aid with patient questions regarding billing and insurance payments.
• Maintain and improve the patients' waiting room.
• Maintain the look and feel of both patient and employee-facing spaces, restock supplies, and organize.
• Deal with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols.
• Maintain the integrity of patient records.
• Schedule Physician appointments with regard to availability & appropriate timeframes.
• Undertake all actions to support a Physician's clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit.
• Admit and discharge patients, prior to and following, consultation, evaluation and follow-up appointments.
• Register new patients in a timely manner and ensure the accuracy of personal and billing details.
• Ensure all documentation and correspondence required for the consultation's appointment is registered.
• Create referring doctor records as required.
• Follow up on referrals.
• Document management.

Qualifications

• A High School Diploma or equivalent.
• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments.
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software.
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• Flexible approach to work.
• Travel as required to other centers.