Patient Service Specialist

About the role

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Capture and verify referrals and cancellation reasons, insurance coverage and physician data.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Encourage patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Conduct follow-ups to MyChart, web appointment inquiries and outreach to patients informing them of upcoming routine checkups.
• Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology.
• Generate staff provider schedules.
• Relay staff messaging.
• May participate on committees and have a role in initiatives.

Requirements

• A caregiver in this position works full-time shifts with flexible start/end times from 6:30 a.m. – 6:00 p.m. on-site at Westlake Children’s Rehab.
• You must be able to float between all Children's Institute locations, including, Middleburg Heights, Cuyahoga Falls, Beachwood and Medina as needed.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Demonstrated experience in providing exceptional customer services and conflict resolution

Skills

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills

Benefits

• Follows standard precautions using personal protective equipment as required.

Pay

• Pay Range Minimum hourly: $15.75
• Maximum hourly: $21.65

Schedule

• Full-time shifts with flexible start/end times from 6:30 a.m. – 6:00 p.m. on-site at Westlake Children’s Rehab.
• You must be able to float between all Children's Institute locations, including, Middleburg Heights, Cuyahoga Falls, Beachwood and Medina as needed.