Patient Service Specialist

About the role

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Responsibilities

• Deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home.
• Assist with scheduling and pre-registration, MyChart enrollment, and visit preparations.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients, and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.

Requirements

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and 1 year of experience OR Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications

• Knowledge of medical terminology
• Demonstrable personal computer keyboard skills

Physical Requirements

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.

Benefits

A caregiver in this role works primarily 8:00am to 4:30pm with 1 shift per week from 11:00am to 7:30pm with rotating weekends.

Pay

Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65