Patient Service Specialist

About the role

Join Cleveland Clinic’s Mercy Hospital Health Center of Jackson and become a part of one of the most respected healthcare organizations in the world. Mercy Hospital Health Center of Jackson is part of Mercy Hospital, which officially became a full member of the Cleveland Clinic Health System in 2021.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. In this role, you will provide support to the Rehab Team through checking in patients, scheduling appointments and more.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Potentially participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.

Requirements

• A caregiver in this position works variable days and hours between 6:30AM – 8:00PM or 7:30AM – 4:00PM (weekends).

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrate personal computer keyboard skills

Physical Requirements

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Benefits

• Nursing Support Career Paths
• Benefits Offerings

Pay

• Minimum hourly: $15.75
• Maximum hourly: $21.65

Schedule

• Full Time
• Rotating Shifts