Patient Service Specialist

Why Join Us?

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

About the Role

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.

Responsibilities

• Customer Service Monitoring and Reacting to Patient Feedback
• Monitoring the Flow of Patients and Directing as Appropriate
• Answering and Attending to All Telephone Calls in a Timely Manner
• Responding to Queries in Accordance with the Privacy Policy
• Having a Breadth of Service Knowledge to Respond to Patient Queries
• Providing Support to Physicians and Other Internal Customers, as Required
• Aid with Patient Questions Regarding Billing and Insurance Payments
• Maintain and Improve the Patients' Waiting Room
• Maintain the Look and Feel of Both Patient and Employee-Facing Spaces, Restock Supplies, and Organize
• Deal with People Traffic, By Directing Vendors and Visitors as They Come and Ensure Compliance to Sign-in Protocols
• Maintain the Integrity of Patient Records
• Schedule Physician Appointments with Consideration for Availability & Appropriate Timeframes
• Support a Physician Clinic Visit by Ensuring Completeness of Patient Records Prior to and Subsequent to the Visit
• Admit and Discharge Patients, Before and Following Consultation, Evaluation, and Follow-up Appointments
• Register New Patients in a Timely Manner and Ensure Accuracy of Personal and Billing Details
• Ensure All Documentation and Correspondence Required for Consultation Appointments Are Registered
• Create Referring Doctor Records as Required
• Follow Up on Referrals
• Document Management

Qualifications

• High School Diploma or Equivalent
• Demonstrated Ability in an Administrative Role Within a Busy, Customer-Focused Environment, Medical Preferred
• Handle and Resolve Urgent Matters and Time-Critical Medical Appointments
• Strong Organization and Communication Skills, with the Ability to Liaise with Both Internal and External Stakeholders
• Proven Experience to Work Effectively Both Independently and in a Team Environment
• Knowledge of Patient Billing Systems and Related Funding Mechanisms
• Ability to Use Clinical Administration Systems, as Well as Microsoft Office Software
• Collaborative Approach in Working with the Wider Administration Team and Other Internal Customers, in Line with the Organization Values
• Flexible Approach to Work
• Travel as Required to Other Centers