Patient Service Representative - Patient Access

About the role

Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration.

Responsibilities

• Interviews patients and family to obtain required demographic and financial data, completes consents, escorts/directs patients and collects valuables and deposits.
• Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns.
• Serves as the POS team expert to facilitate all aspects of registration functions for patients during their hospitalization.
• Covers coverage issues with the Physician Offices and the POS team members, ensuring timely and accurate patient information flow.
• Participates in quality improvement activities of the Medical Center and Emergency Department.
• Performs other special project assignments as directed.
• Flexible in working occasional unscheduled shifts or portions of shifts due to urgent situations and/or assists in finding coverage for absences as needed.

Requirements

Associate's Degree
2 years' experience in a medical setting with inpatient or outpatient admitting.
Patient Registration or financial counseling or insurance and medical terminology experience.

Qualifications

Preferred Qualifications:

• Associate's Degree
• 2 years' experience in a medical setting with inpatient or outpatient admitting.
• Experience in Patient Registration or financial counseling or insurance and medical terminology.

Skills

N/A

Benefits

N/A

Pay

$29.68 - $41.08

Schedule

Variable