Patient Service Representative - Patient Access

Benefits/Compensation

• Paid time off (PTO)
• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending Accounts (FSAs)
• 403(B) Retirement plan
• Tuition Reimbursement Program (after 1 year of service)

About the role

The Patient Service Representative plays a crucial role in the patient registration process at Fitzgibbon Hospital. They greet and register patients, announce codes over the Emergency Alert System, collect copays and balances, and handle switchboard calls.

Responsibilities

• Greets and registers patients presenting to the hospital, Emergency Department, and clinics
• Announces codes over the Emergency Alert System for the organization
• Collects copays and balances on current and previous encounters
• Answers all switchboard calls for the organization

Requirements

• High School Diploma
• Prior 1 year customer service experience preferred
• Prior insurance experience preferred

Qualifications

• Excellent customer service
• Dependable: reliable transportation and positive contact number
• Good work history
• Adaptable/flexible: enjoys doing work that requires frequent shifts in direction
• Detail-oriented: establishes an environment that is responsive to patients, guests, and employees’ needs
• Achievement oriented: enjoys taking on challenges
• Independent: enjoys working with little direction

Skills

• Customer service skills
• Organizational skills
• Communication skills
• Attention to detail

Benefits

• Full-time position (80 hours every two weeks)
• Shifts: Monday 5:15am-8:15pm, Thursday 5:15am-5:45pm, Friday 5:15pm-5:45pm

Pay

Compensation is based on experience.

Schedule

Full-Time (80 hours every two weeks)

Monday 5:15am-8:15pm, Thursday 5:15am-5:45pm, Friday 5:15pm-5:45pm

About Our Patient Registration Team

The Patient Registration Team at Fitzgibbon Hospital is a vital part of the Revenue Cycle. Patient Service Representatives are the first and last faces patients and visitors see, and their accuracy impacts reimbursement. The team adapts to changes in insurance requirements to positively influence reimbursement.