Patient Service Representative - Patient Access
About the Role
Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front‑line customer service including reception and registration.
Responsibilities
- Interview patients and families to obtain required demographic and financial data, complete consents, escort/direct patients, and collect valuables and deposits.
- Serve as the initial contact for patients/visitors with general billing, insurance, or collection questions/concerns.
- Assist patients requesting financial assistance through financial aid programs, process necessary paperwork, and connect them with staff to explore alternate coverage and payment arrangements.
- Act as the POS team expert to facilitate all registration functions for patients during hospitalization.
- Coordinate coverage issues with physician offices and POS team members, ensuring timely and accurate patient information flow.
- Participate in quality‑improvement activities for the Medical Center and Emergency Department.
- Perform special project assignments as directed.
- Flexibly work occasional unscheduled shifts or portions of shifts due to urgent situations, sick calls, or coverage needs.
Preferred Qualifications
- Associate’s Degree.
- At least 2 years of experience in a medical setting with inpatient or outpatient admitting.
- Experience in patient registration, financial counseling, or insurance and medical terminology.
Benefits
Providence offers a comprehensive benefits package designed to support you and your family, including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, paid parental leave, vacation and holiday time, voluntary benefits, well‑being resources, and more.
Pay
Base pay range: $29.68 – $41.08 per hour. Additional compensation may be available such as shift differentials, standby/on‑call pay, overtime, premiums, extra‑shift incentives, or bonus opportunities.
Schedule
Per‑Diem, variable shift schedule.
About the Team
Providence Swedish is the largest not‑for‑profit health‑care system in the greater Puget Sound area. It comprises eight hospital campuses, emergency rooms and specialty centers, and a network of 190+ primary and specialty care locations. The team is dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.
About Providence
Providence’s mission is “Know me, care for me, ease my way.” With over 120,000 caregivers serving in more than 50 hospitals and 1,000 clinics across multiple states, Providence provides an inclusive workplace that supports professional growth and values diversity.