Patient Service Representative - Patient Access

Responsibilities

• Coordinate information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment.
• Provide front line customer service including reception and registration.
• Interview patients and family to obtain required demographic and financial data, complete consents, escort/direct patients, and collect valuables and deposits.
• Serve as initial contact for patients/visitors with general billing, insurance, or collection questions/concerns.
• Assist patients requesting financial assistance through financial aid programs, processing all necessary paperwork.
• Serve as a conduit to appropriate staff to help patients determine alternate sources of coverage for hospital stays, including payment arrangements for private‑pay accounts.
• Act as the POS team expert to facilitate all registration functions for patients during hospitalization.
• Coordinate coverage issues with Physician Offices and POS team members, ensuring timely and accurate patient information flow.
• Participate in quality improvement activities of the Medical Center and Emergency Department.
• Perform special project assignments as directed.
• Work occasional unscheduled shifts or portions of shifts due to urgent situations, sick calls, or to assist in finding coverage for absences.

Qualifications

• Associate’s Degree preferred.
• 2 years’ experience in a medical setting with inpatient or outpatient admitting.
• Experience in patient registration, financial counseling, insurance, or medical terminology.

Benefits

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources, and more.

Pay

The base pay range for this position is $29.68 – $4