Patient Service Representative - Orthopaedics - Full Time

About Us

At Elliot Orthopedics, a Department of Elliot Hospital, we offer expert, personal and individualized care in the diagnosis and treatment of all orthopedic conditions including sports injuries, trauma care, joint replacement surgery and most musculoskeletal conditions. Together with physical therapy and primary care doctors, we quickly and effectively treat the patient's condition as part of an integrated healthcare team. Our goal is to help our patients to 'Live Better.'

About the role

Position Summary: M - F 8:15 am - 4:45 pm

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Responsibilities

• Greet and register patients; notify medical staff of their arrival.
• Verify current address and insurance status.
• Use appropriate company procedures, referring doctors and correct protocols for writing referrals.
• Schedule referral appointments with specialists, hospital testing and lab work.
• Complete prior authorization of testing according to insurance requirements.
• Check out patient from the office.
• Collect payments and schedule follow up appointments or specialty appointments as appropriate.
• Post charges to the patient's account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintain providers' schedules, optimizing effective scheduling of appointments.
• Confirm appointments for daily schedule.
• Assist in developing and implementing systems to support effective and accurate registration of patients.
• Make recommendations to increase efficiency of patient care or administrative functioning of area.

Requirements

• High School Diploma or equivalent required.
• Previous experience in a health care setting performing similar functions preferred.

Skills

• Proficient in MS Office.

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more!