Patient Service Representative (Full Time)

About the role

The Patient Service Representative (PSR) is the initial point of contact for patients and visitors. The PSR ensures a positive and efficient patient experience by managing front desk operations and workflows.

Responsibilities

• Interact with patients, healthcare professionals, and other staff members with strong verbal and written communication skills.
• Manage front desk operations, including data entry, scheduling appointments, and processing documentation.
• Ensure accuracy and attention to detail, especially when handling patient information and documentation.
• Maintain confidentiality and adhere to privacy policies and procedures.
• Handle inquiries and concerns with tact and diplomacy, demonstrating empathy and patience.
• Work effectively under pressure, handling unexpected situations with professionalism and composure.

Requirements

• High school diploma or equivalent.
• Basic computer skills, including data entry and word processing.
• Excellent customer service skills, including the ability to communicate effectively and professionally.
• Adaptability and the ability to work under pressure.
• Completion of Clinic Core Front Desk Training post-hire.

Qualifications

• One year of applicable medical office experience preferred.

Skills

• Strong verbal and written communication skills.
• Proficiency in basic computer skills.
• Excellent customer service skills.
• Empathy and patience.
• Accuracy and attention to detail.
• Confidentiality and adherence to privacy policies.
• Ability to work under pressure.

Benefits

• Outstanding benefits including medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Pay

Details on pay are not specified in the job description.

Schedule

Details on schedule are not specified in the job description.