Patient Service Representative I- IRMC Physician Group - Full Time

Key Responsibilities

• Create working relationship with hospital department and provider offices
• Schedule appointment using correct Cerner Solution, following department templates and provider protocols
• Provide patient with instructions related to their appointment type
• Perform Pre-registration functions within Cerner
• Obtain or verify demographic information, insurance information and other data required on every call
• Work with insurances accepted, insurance eligibility software, and insurance websites to obtain and verify insurance eligibility
• Discuss and correct discrepancies in insurance eligibility
• Communicate policy on collection of patient out of pocket responsibilities such as co-payments
• Discuss financial options and refer to financial counseling if needed
• Obtain email address and send IRMC.me portal invites
• Complete outbound calls to schedule appointments, verify appointments, and pre-register patients
• Stay updated on medical terminology
• Direct patient to correct office/department, provide phone numbers, and transfer calls

Qualifications

• Minimum of high school graduate or equivalent
• Basic computer knowledge a must
• Previous customer service and medical experience preferred
• Knowledge/Skills: Interpersonal communication skills to effectively relate to patients, families, and members of the healthcare team; well-developed organizational, multitasking, and problem-solving skills; ability to maintain composure when dealing with stressful situations and use appropriate resources; basic computer skills, understanding of basic medical terminology, and excellent customer service

Company Information

The IRMC Physician Group is proud to maintain a great work-life balance & company culture, competitive salary & benefits, and career advancement opportunities.