Patient Service Representative - Full Time - Mercy Ortho Hospital - Springfield

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Position Details Patient Service Representative (Full-Time) Mercy Orthopedic Hospital | Springfield, MO Are you someone who loves helping people and creating positive first impressions? Join the team at Mercy Orthopedic Hospital, where you'll play an essential role in delivering an exceptional patient experience from the moment patients walk through our doors. As a Patient Service Representative (PSR), you'll be the welcoming face of our hospital, helping patients navigate their healthcare journey with confidence and compassion. This role is ideal for individuals who thrive in a fast-paced environment, enjoy interacting with people, and take pride in providing outstanding customer service. Why Mercy? At Mercy, you're more than an employee, you're part of a mission-driven team committed to compassionate care. You'll work alongside dedicated healthcare professionals in a supportive environment where your contributions directly impact patient satisfaction and care delivery. What You'll Do Greet and assist patients, families, and visitors with professionalism and warmthManage front desk operations and patient check-in/check-out processesSchedule appointments and maintain accurate patient recordsVerify and update patient informationAnswer phones and assist with patient inquiriesSupport providers and clinical staff to ensure efficient daily operationsCreate a welcoming, organized, and positive experience for every patient What We're Looking For Required Qualifications High school diploma or equivalentStrong communication and interpersonal skillsExcellent customer service abilities and a patient-first mindsetBasic computer proficiency, including data entry and Microsoft Office applicationsHigh attention to detail and organizational skillsAbility to maintain confidentiality and uphold privacy standardsAdaptability and professionalism in a busy healthcare environmentCompletion of Clinic Core Front Desk Training following hire Preferred Qualifications One year of medical office, healthcare, or customer service experience Physical Requirements Ability to occasionally lift, push, or pull up to 50 poundsFrequent standing and walking throughout the shiftAbility to bend, reach, kneel, squat, twist, and perform routine office duties Make a Difference Every Day If you enjoy helping others, building meaningful connections, and being part of a team that makes healthcare easier for patients, we'd love to hear from you. Join Mercy Orthopedic Hospital and help create outstanding experiences for every patient, every visit. Apply today and be part of a team that's changing lives through compassionate care. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.